This FAQ page answers the questions people usually ask before booking carpet cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, upholstery cleaning, oven cleaning and other specialist services. Use it to understand how quotes work, what is usually included, what changes the price, and how availability is confirmed.
People usually come to a cleaning FAQ page when they are close to booking but still need clarity. The most common sticking points are not complicated: what service fits the job, what details should go into the quote, whether the postcode is covered, and what results are realistic for stains, heavy buildup, or move-out work.
Questions are grouped by the decision you're making.
If you are still not sure which service applies, start with the checklist and prices pages, then return here for the practical questions that stop most enquiries from moving forward.
Start here if you are deciding whether to request a quote, what details to send, or how to avoid the usual back-and-forth before a booking is confirmed.
Be specific. Mention the service, postcode, property size, furnishing level, current condition, any problem areas, and extras such as carpets, ovens, upholstery, rugs, mattresses, or internal windows. Photos are especially useful for deep cleaning, tenancy cleaning, after builders cleaning, and marked soft furnishings.
The fastest route is the online quote form. You can choose the service, add your property details, explain the condition, and include any extras or photos that help us scope the work properly.
Response times depend on the day and the current workload, but complete quote requests are usually handled faster than vague messages. The quickest route is to include the service, postcode, property size, current condition, preferred date, and photos where the job is detailed or unusual.
Use the quote form when you already know the service you need and want an availability or price check. Use the contact route if the job is unusual, you are deciding between services, or there is a specific access or booking question that needs a direct answer first.
Photos are not always mandatory, but they are strongly recommended for end of tenancy cleaning, deep cleaning, after builders cleaning, upholstery, and any job where condition is likely to affect pricing or expectations.
Yes. Many customers combine tenancy cleaning with carpets and ovens, or pair sofas, rugs, and mattresses in one booking. Bundling the scope often produces a clearer plan and a more efficient visit.
Yes. For the services we provide, we normally bring the professional equipment and cleaning products needed for the agreed scope, subject to access and any service-specific requirements.
Yes, but weekend availability depends on the area, the service, and how busy the diary already is. If the booking matters for a move, guests, or a handover deadline, send that timing information early so it can be checked properly.
Basic access, electricity, water, and reasonable room access are important. Beyond that, preparation depends on the job. End of tenancy cleans usually run better when the property is mostly emptied, and after builders cleaning is best once the work area is ready for a final clean rather than still being actively used by trades.
These answers explain why some services use guide prices or ranges, which extras change the quote, and how to understand what is and is not included before booking.
Some specialist services can be guided by minimum call-out pricing, but larger or more variable jobs depend on size, condition, access, and extras. The goal is always to quote realistically rather than force every job into a flat-rate promise.
No. Some services are suitable for starting prices, but many jobs still need the property details reviewed before a fair figure can be given. Size, condition, furnishing level, access, and extras can all change the real scope, so fixed prices for every booking would be misleading.
End of tenancy and deep cleaning start from £130, oven cleaning from £30 and mattress cleaning from £20. Carpet cleaning is any 3 areas for £99, sofa cleaning starts from £75 and rug cleaning from £30, at fixed prices you see before you book. The other figures are starting prices only, so the final quote can still change with quantity, condition, access, and the overall booking scope.
Because it varies too much to price properly from a generic website table. The works completed, dust and residue level, rooms affected, floors, and whether windows or carpets are involved can all change the amount of work. End of tenancy and deep cleaning are priced by property size instead.
Yes, if the original information is incomplete or the real condition turns out to be materially different from what was described. That is why clear notes and photos are useful: they reduce the chance of underpricing, overpricing, or missing important parts of the job.
Yes. In many cases that is the best approach. Combining services such as tenancy cleaning, carpets, ovens, sofas, or mattresses gives a much clearer picture of the real job than pricing each item in isolation.
No. The checklist shows what is usually included for each service, but the real scope still depends on the size of the property, the number of rooms and bathrooms, access, furnishing level, current condition, and any specialist extras you want included.
No. The checklist is there to help you understand the likely scope and compare services properly. The quote is where the actual property, service details, extras, timing, and condition are reviewed in a practical way.
The most commonly missed extras are carpet cleaning, oven cleaning, internal windows, appliance interiors, upholstery, rugs, mattresses, and hard floors. These items often need separate time, equipment, or a different service, so they should be listed clearly from the start.
Yes. Many customers focus on kitchens, bathrooms, stairs, hallways, one or two bedrooms, or a specific add-on such as an oven or sofa. The important thing is to describe the exact rooms or items you want covered instead of assuming a full-property service.
Send the service you need, your postcode, property size, furnishing level, the rooms involved, the current condition, and any extras such as carpets, ovens, upholstery, rugs, mattresses, or internal windows. Photos are especially useful for tenancy cleans, deep cleans, and after builders cleaning.
A trustworthy cleaning company should explain the limits of stain removal, the role of wear and tear, and what to do if you think part of the agreed scope has been missed.
No professional cleaner should promise that. Results depend on the material, the age and type of staining, previous treatments, and whether the issue is dirt, fibre damage, colour loss, or permanent wear.
It means we stand behind clear scope, honest quoting, suitable cleaning methods, and realistic communication about likely results. In practice, that means explaining what is included, what may change because of condition or material, and what sits outside normal cleaning scope before the job starts. Check the work with your cleaner before they leave and anything missed is put right on the spot; if a genuine missed item on the agreed checklist comes to light afterwards, send us photos straight away and we'll come back and re-clean it free.
No. A trustworthy guarantee does not promise that every stain, odour, or mark will disappear. Older staining, fabric damage, bleach loss, colour transfer, wear, and permanent discolouration do not behave like ordinary removable dirt, so the honest approach is to explain likely improvement rather than promise perfection.
If you're still on site, point it out to the cleaner and it is put right there and then. If it comes to light later, contact us straight away with clear details, the property information, and photos. If it was genuinely missed, we come back and re-clean it free. The right review is to compare the concern against the agreed service scope, the rooms booked, any extras selected, and the limits discussed at quote stage.
No serious cleaning company should guarantee a landlord decision or promise that every property will look like new. Inspection outcomes can involve wear and tear, damage, maintenance issues, and inventory interpretation that sit outside cleaning. The honest promise is a properly scoped professional clean with realistic expectations.
Because it protects both the customer and the booking. Unrealistic promises create the wrong expectations before the clean even starts. Clear limits on stains, damage, condition, and scope lead to fairer quotes, better communication, and fewer disputes afterwards.
These are some of the high-intent questions people ask when choosing between carpet cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning and specialist add-on services.
End of tenancy cleaning can include kitchens, bathrooms, bedrooms, living areas, hallways, stairs, floors, skirting boards, switches, doors, handles, internal windows and reachable surfaces. Extras such as carpets, ovens, appliance interiors, mattresses, rugs and upholstery should be confirmed in the quote.
Regular cleaning usually maintains an already clean property. Deep cleaning is more detailed and targets build-up in kitchens, bathrooms, floors, skirting boards, switches, doors, handles, corners and neglected areas.
After builders cleaning is a detailed clean after renovation, decorating, plastering, flooring, kitchen fitting, bathroom fitting or general building work. It focuses on accessible dust, residue, floors, surfaces, frames, fittings, kitchens and bathrooms.
Carpet cleaning is any 3 areas for £99, counting carpeted rooms and staircases. Landings and hallways are £15 each, small rugs £30 and large rugs £55, and heavy stain or pet odour treatment is £20 each. You choose what needs cleaning in the booking form and see the fixed price before you book. Minimum charge £90.
From £30, depending on the appliance type, how many units are included, and how much build-up there is. We confirm an exact price once we know the details.
Not every fabric is suitable for the same cleaning method. We check the fabric, care label where available, dye stability, age and condition before deciding the safest suitable method.
From £20, depending on size, quantity, and condition. We'll confirm an exact price once we know the details.
We can quote for suitable tiled floors, grout lines, vinyl, laminate and other hard floor areas such as kitchens, bathrooms, hallways and utility rooms. Suitability depends on material and condition.
Availability depends on the area, the service, and the diary. These answers explain how local coverage works and what to send if your town is just outside a listed area.
Urgent availability depends on the service, your area, and the current diary. The best approach is to request a quote with your preferred timing and let us confirm what is realistically available.
Manchester, Liverpool, Blackburn, Burnley, Blackpool, Leeds, Sheffield, and Chester are the main city hubs shown on the site. We also regularly handle enquiries from nearby towns around those cities, but nearby towns are checked through postcode coverage rather than treated as separate page locations.
Yes. If you are close to one of the cities or towns shown on this page, send the exact postcode and the service you need. Nearby areas are often possible when they fit current travel routes, diary space, and the type of cleaning required.
Not automatically. Carpet cleaning and upholstery requests are often easier to route more widely, while end of tenancy cleaning, deep cleaning, and after builders cleaning usually need more detail before we confirm availability for a specific postcode.
The fastest quote checks include the full postcode, the cleaning service required, property size, furnishing level, general condition, preferred date, and any extras such as carpets, ovens, upholstery, mattresses, or hard floors. Photos are also useful for larger or more detailed jobs.
It is still worth asking. Use the nearest listed city or town as a reference point and send your postcode through the quote form. We can then confirm whether your property fits our current coverage and route planning.
If one answer here points you toward a specific service, the matching service page is the best place to check scope, add-ons, and how the job is usually quoted.
Professional end of tenancy cleaning for tenants, landlords, letting agents, and property managers who need a rental property prepared for check-out, handover, or re-letting.
Professional one-off deep cleaning for homes, flats, rental properties, and heavily used rooms that need a proper reset beyond routine domestic cleaning.
Professional after builders cleaning for renovation dust, plaster residue, decorating mess, paint specks, and final presentation after building work.
Professional carpet cleaning for homes, rental properties, stairs, hallways, lounges, bedrooms, rugs, stains, odours, and move-related cleans.
Professional oven and appliance cleaning for greasy ovens, hobs, extractors, microwaves, fridges, freezers, and move-out kitchen cleans.
Professional upholstery and sofa cleaning for fabric sofas, chairs, suites, cushions, furnished rentals, pet marks, odours, and everyday use.
If the FAQ does not cover your exact job, send the service details, postcode and photos where helpful through the quote form. That lets us respond around the real property rather than guessing from a generic question.
